At Oz Trampolines our products are made from the highest quality and standards and therefore we maintain some of the highest warranties in the industry. Please check individual product SPECS for details.
Warranty periods commence from the date of purchase.
It is essential that customers regularly check their trampolines and follow the maintenance tips to ensure the longevity of their trampoline.
Warranties are non-transferable and apply to the original purchaser only.
Damage caused to your trampoline as a result of weather events such a rain, wind etc. are not covered under your warranty. If your trampoline is damaged by a weather even, please contact your home insurance provider.
The warranty does not cover personal injury or losses due to improper assembly or maintenance, nor to damage due to neglect, misuse or accidents. To limit damage caused to the trampoline by improper assembly, carefully follow all installation instructions.
The warranty also does not apply to any damage caused by a third party assembly service.
What to do if you have a warranty issue?
If a warranty issue does arise, please email us at firstname.lastname@example.org and include in the subject line "Warranty Claim". Please email photos of the issue(s) for assessment and include your order name / details so we can match the order with the warranty claim.
We will respond to all warranty claims within 2 working days via return email.
In the event that we do not feel the product is covered under our warranty policy and a second opinion is required, the customer can send the product to us at their cost for both postage and the full appraisal fee.
Once a warranty issue has been identified and the product is covered under warranty, we will contact you and the product will be replaced within 30 days.
Oz Trampolines is not liable for any delay in performing any of its obligations under these terms and conditions, if such a delay is caused by circumstances beyond the reasonable control of Oz Trampolines. If this type of delay does occur Oz Trampolines shall be entitled to a reasonable extension of time for the performance of such obligations.